Optimize processes, dominate complexity and improve efficiency. These are TQM’s pillars for the value proposition thanks to which the company has earned its stripes on the advisory market. For over 30 years, in fact, TQM has been thinking about new services and how to continuously re-engineer those according to our customers’ expectations for a decisive contribution to their success.
Mastering the change is therefore our attitude when dealing with complex systems characterised by an insanely high number of variables involved in as many processes. As per the Darwinian approach, upheld by market evidences too,we believe that it is not the strongest organism the one that survives and nor even the most intelligent, rather, the most reactive in adapting to unpredictable ecosystem changes.
TQM’s competence core at the service of customers is basically founded on two principles:
- Innovation for performance
- Cost reduction
How do we seize both? The activity check list we mark off is as simple as effective. Before any action is taken, we go measure and meticulously report the gap between the current situation and the prospective target that a customer has in his plans, since, as claimed by the economist Robert Kaplan, we are firmly convinced that one cannot manage what cannot measure. Fundamental steps of each project managed by TQM consist of:
- Individuate the set of Project Policies and Objectives
- Carry out a Gap-Analysis by auditing customer’s premises containing processes
- Measure the Company’s Activities and Processes by opportune KPIs
- Personnel training on specifically sensible themes
- Improve and, if necessary, Redefine Processes
- Certification of Results
